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About Us
Our aim is to make the process of selecting and buying our tiles as easy and secure as possible. If anything on our website is not clear, or if you have any suggestions or comments please .
Please note that as a result of the manufacturing process of mosaic tiles minor colour or shade variations may be expected in the web images, colour charts, samples and despatched mosaic products. Such variation adds to the attraction and beauty of mosaic tiles, giving the distinctive mosaic appearance often not present in faux-mosaic tiles.
Making A PurchaseShipping and HandlingDelivery ScheduleBack OrdersTax ChargesCredit Card SecurityGuaranteeReaching UsPrivacy PolicyData ProtectionLive DialogueRegistrationReturns Policy
We have never experienced a problem that we have not been able to resolve, so if you do have a problem please contact us we will do what we can to resolve it.For your assurance we, to the best of our knowledge, fully comply with the following:
1. We adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications
2. We donform to the Data Protection Act 1998
3. We povide security for the processing of credit card transactions
4. We include physical location and contact details for ourselves on our website
5. We display the total price you must pay for goods including delivery costs and provide a clear explanation of the delivery procedures
6. We advise you, the consumer, if 'cookies' are required for the processing of data (they are!)
7. We do not use 'spam' for marketing purposes
8. We avoid exploitation of children
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Making A Purchase
If you've purchased tiles from us in the past then you know just how good they are. We're sure that our tiles in your kitchen, bathroom, shower or as part of your mosaic art look stunning and we're pleased that you're one of the many people to come back to buy more tiles from us!
If you're a first time visitor then we believe that it is important for you to experience the quality and colour of our mosaic tiles for yourself. Pictures on a web page cannot do them justice so we'd like to send you a sample.
When you've selected the tiles you like just giving your name, address and details of the tiles you are interested in and we will put a sample in the post to you - free of charge.
When you have decided which tiles you like making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy to put them into the shopping cart. When you have finished your selection click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
You can order online or by telephone and pay using PayPal. Alternatively if you want to pay by cheque you can telephone your order to us and post a cheque to us. Your order will then be despatched when your cheque has cleared. We do not take payment for items until they are ready to ship. We do not advise that you send credit card details by e-mail or to leave them on our answerphone.
When you receive your confirmation of order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the unlikely case of a change of price, we will always contact you first to ensure that the price is acceptable and that you still want to progress with your order.
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Shipping And Handling
Our delivery charges are £6.00 + VAT for every 3 boxes / 30 sheets (or part thereof).
NEW! We have added a new post option for customers who only want 1 or 2 sheets of tiles. You can now choose to have your order sent by Royal Mail (first class) for £3.50 + VAT for a single sheet or £4.50 + VAT for 2 sheets by Royal Mail standard parcel service. Ideal if you only need a few tiles!
We aim to deliver in 2 - 3 working days from order to all UK mainland destinations (apart from the north of Scotland and certain areas in the middle of Wales where deliveries can take a day longer).
Please for delivery charges to addresses not on the UK mainland which are not covered by these charges and we will be happy to quote for delivery. For these orders we charge for delivery at cost. Affected post codes of mainland addresses which incur a higher delivery charge include:
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,
PH31-41, PH49-50.
For larger orders of 50 metres+ please for pallet rates.
For some locations we can provide a same-day or guaranteed next day delivery on request and on payment of a delivery surcharge. If your requirement is urgent then please contact us and we will be happy to discuss options and costs.
For courier deliveries there will need to be someone at the delivery address to sign for the delivery. Please note that we will no longer give instructions to the courier to leave your delivery without a signature (e.g. " please leave the parcel in the shed"), although we will request that they try an identified neighbour if you ask for this (e.g. "If no answer, please try number 63"). This is for your and our security. If the courier is unable to complete the delivery and is unable to contact you they will return your order to us. If the tiles are returned and have to be re-sent there will be an additional delivery charge.
If you have any problems or concerns regarding your delivery please contact us ASAP - we can't help if we don't know!
Please note that time is not of the essence in our supply of goods to you.
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Back Orders
We do not normally take orders for items which are not in stock.
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Tax Charges
We charge VAT at 20.0% on all tiles and on delivery. |
Credit Card Security
Security is of paramount importance to us. All orders placed online use the highest levels of security available to handle your credit or debit card payment. The process uses a Payment Service Provider (PSP) - Actinic Secure Payments and is powered by Creditcall. It is 100% PCI DSS compliant and 3D secure (where you have signed up for either MasterCard Secure or Verified by Visa schemes). For online orders your credit card details are not passed to us. For telephone orders we enter your card details directly into the PSP secure website and keep no written or electronic records of your card details.
Your payment will be processed by Streamline. Streamline is the leading provider of merchant accounts in Europe and handles around half of all card transactions. It is part of the Royal Bank of Scotland group.
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Guarantee
We offer an unconditional 14-day money back guarantee. If you decide that you do not like our tiles for any reason you can return them for a full refund. Please check the detail of our returns policy here.
However, if you are unsure whether our tiles are right for you, please take advantage of the fact that we will send you a sample to help you decide whether to buy, or not.
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Reaching Us
If you need to reach us, please . You can also telephone us on 0845 090 8110. During normal working hours (Monday to Friday, 09:00 to 17:00) we will always try to answer your call. If there is no one available to take your call, or if you call at any other time, please leave a message on our answerphone and we will call you back.
If you need to write to us our standard correspondence address is PO Box 326, Great Yarmouth, Norfolk, NR30 9EY. bPlease note this is a new address from June 2010.
We hope that you will not need to, but if you want to complain about anything, please write to:
Brian Mercer, Azurra Mosaics, 4 Hill Close, Purley, Surrey, CR8 1JR.
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Privacy Policy
Azurra Mosaics do not disclose buyers' information to third parties except where this is necessary for delivery of goods ordered.
Cookies are used on this site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
We use Google Analytics and StatCounter (www.statcounter.com) functions to help us understand how people find our website and how they navigate through it. We also use code supplied by Axandra (www.axandra.com) to analyse sales.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
As part of enhancing the site and service we may send you information e-mails and details of special offers. Every e-mail we send you will clearly state that it is from us and will contain details of how to unsubscribe should you not want any further information e-mails from us.
Please note that if you choose not to receive information e-mails you will still receive e-mails that are associated with a specific order you make with us (so that we can, for example, acknowledge receipt of your order, receipt of payment and despatch), and e-mails associated with a specific request you make for us to supply you with information or samples.
We do not send random marketing emails to personal email addresses (spam).
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Data Protection
We are fully compliant with our obligations under the Data Protection Act (DPA). Our registration number is Z9812152.
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Live Dialogue
We may at times make available a website facility that will enable you to chat directly to us. This is intended to help with answering any questions you have interactively and to improve your overall experience. We comply fully with the licence agreements for this service, namely:
1. Our website is not "... unequivocally directed towards children aged less than 13 years ..."
2. We will undertake any chat or data collection with children recognised as less than 13 years of age.
3. We will request your consent to record the chat and to collect any personal data in line with our prescribed privacy policy as explained on this web page. We will also observe any further legal provisions concerning the protection of data privacy in reference to storage and misappropriation.
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Registration
Access to our email services and to some areas of the Site is restricted to users who have registered their details with us. You must not use a false name or email or provide any false information nor impersonate another person when registering for use of the Site and our email services. If you have a password for registration, you shall not share or disclose it to any third party, nor allow any third party to use your password to gain access to the areas and services for registered users. We may refuse or remove or suspend your registration at any time.
When you request a free sample from us and provide your email details we will add you to our mailing list to receive our newsletters. We will also do this when you make an order from us and provide your email address.
You can unsubscribe from our mailing list at any time using the form provided on our website or by emailing us at info@mosaics.co.uk.
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Returns Policy
We want you to be completely satisfied with the goods you purchase from us. It is for this reason we send samples of our tiles for free to help you make an informed decision to buy, and we would strongly recommend that you take up this offer.
If, however, you are not happy please contact us. If we cannot resolve your concerns then we will accept return of the goods. Our returns procedure is:
1) You must notify us within 14 days of receiving the goods of your intention to return them. This period is commonly referred to as your 'cooling off' period.
2) We will issue you with a return reference. No returns will be accepted without a return reference.
3) It is your responsibility to take good care of the goods and you will be responsible for returning the goods to us. It is important that you make sure they are wrapped in such a way that they are not damaged in transit. Please remember that as the goods still belong to you until we receive them back again you may want to consider using a service that includes proof of delivery and which provides insurance for the goods.
4) It is your responsibility to return the goods to us.
5) If you are unable to make your own arrangements for return of the goods then we can make this arrangement for you using our normal courier - Interlink Express. We will advise you of the charge for doing this. We will charge you the actual cost of doing this (ie we do not make any profit from collecting the goods from you).
6) When we have received the goods we will issue a refund for the money you paid for the goods and for the money you paid for us to deliver them to you. We will not charge you a re-stocking fee however we will not refund the cost of your returning the goods to us.
7) We have up to 30 days to refund your money from the date that we receive the returned goods. We will endeavour to refund you much sooner than this.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Your rights to return goods are also protected under the EU Distance Selling Directive.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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We may change these Terms from time to time. Please check these Terms regularly as any changes are effective immediately upon posting to the Site.
These terms and conditions were last updated at 16:49 on Sunday 24 July 2016. The changes made to identify the post codes on the UK mainland which are subject to a higher delivery charge, to identify that orders will typically be despatched on the working day following the placing of your order and to reflect the change in VAT.
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